Contact Us
Need a hand? Our support team are on hand to help with account queries, payments, technical issues or general feedback. Contact us for help with deposits, withdrawals, KYC or promotions and we’ll aim to respond promptly. You can also request document checks or discuss withdrawal timing through support. Live chat is the quickest route for urgent problems, while email is best for detailed enquiries and for responsible-gambling or security questions.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, 24/7) |
| General enquiries | [email protected] (business & licensing queries) |
| Affiliate enquiries | [email protected] (partner team - priority replies) |
| Phone | +44 20 7946 5823 (calls answered Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 (email responses outside hours) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues or when you need to submit documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where applicable. Providing this information helps us resolve queries faster and avoids unnecessary delays.
Submit Your Inquiry
Response Time
Our support team aims to respond promptly to all enquiries. Most messages are answered within one business day, while live chat usually gives an immediate reply. More complex matters, such as KYC checks or payment investigations, can take longer depending on their nature and any third-party procedures involved. We’ll keep you updated on progress until your issue is resolved.
Feedback
Help us improve Eclipspins by sharing your feedback, suggestions or ideas. Whether it’s about games, payments, promotions or the site itself, we read every message and use it to make updates that matter. Send your thoughts via live chat or email to [email protected] and we’ll review them carefully to enhance reliability, speed and overall user experience.