Terms of Use

These Terms and Conditions set out the rules that apply when you use Eclipspins. They explain the relationship between us and our users, including account duties, eligibility, acceptable use, promotions, payments and how we handle disputes. By registering and using our services you agree to these terms and any additional conditions that apply to specific features or promotions.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person. Do not share your login or allow others to access your account. If you suspect unauthorised access or a security breach, contact [email protected] immediately. We may suspend or close accounts where we suspect fraud, cheating, collusion or other misuse.

Account verification

We require identity and address verification to process withdrawals and to comply with our checks. You must provide true and complete information when requested. Failure to complete verification when asked may result in delays, temporary account restrictions or refusal of transactions.

Eligibility requirements

To use our services you must be at least 18 years old and have the legal capacity to gamble in your place of residence. You must not register if gambling is prohibited where you live. We reserve the right to refuse registration or close accounts if we believe a user does not meet eligibility requirements.

Acceptable platform use

Use the platform lawfully and fairly. The following are examples of prohibited activity - attempting to manipulate games, using bots or automated software, money laundering, chargeback abuse or placing bets in breach of promotion terms. We may monitor activity and take action including withholding winnings, reversing transactions or closing accounts where rules are breached.

General bonus and promotion rules

Promotions are subject to their specific terms and to these general conditions. Bonuses and free spins may carry wagering requirements, game contribution rules and maximum cashout limits. Only one bonus or promotional offer may be active at a time unless explicitly stated otherwise. We may require verification before bonus funds can be withdrawn. Abuse of promotions will result in forfeiture of bonuses and may lead to account suspension.

Deposits and withdrawals

Available payment methods, minimums and limits vary by method and jurisdiction. Deposits are normally credited instantly but are subject to verification checks. Withdrawals are processed in line with our verification procedures; we may request documents or additional information before releasing funds. We reserve the right to set or change deposit, withdrawal and wagering limits for risk management and regulatory compliance.

Account limits and responsible use

You can set personal limits on deposits, losses and session time via your account or by contacting [email protected]. We also offer time-outs and self-exclusion on request. We take responsible gambling seriously and may intervene if we identify signs of problem gambling.

Dispute resolution

If you have a complaint, contact our support team and provide relevant details and any supporting documents. We will acknowledge and investigate your complaint and aim to resolve it promptly. If you remain dissatisfied we will explain the further steps available to you and any external bodies that may be able to assist.

Updates to Terms and Conditions

We may update these terms from time to time. We will publish the current version on our site and, where appropriate, notify active users by email or account message. Continued use after a change indicates acceptance of the revised terms. If you do not accept changes you should stop using the service and close your account.